How does Apartment Insider work?

Submit links and addresses to the New York City apartment listings you’d like to see using the form on AptInsider.me, and we visit them for you.

How many apartment visits can I request?

You can submit as many requests as you want.

How much does it cost?

Each completed apartment visit is charged at a flat rate of $40 per unit.

What will I receive from Apartment Insider?

After each visit, we’ll email you a complete digital “Insider’s Guide,” which includes quality photos, video tours, a neighborhood profile and any additional information you may need (e.g. where is the nearest chipotle?) for the listing.

How quickly will Apartment Insider get back to me with my requests?

We guarantee we’ll get back to you within one to two days and you’ll generally receive your Insider’s Guide within a week.

What if I’m not satisfied with the service?

Submit a customer service request to support@aptinsider.me and we’ll get back to you immediately.

Will I still be charged if the apartment listing is no longer on the market?

We offer a money back guarantee any time before an apartment visit.

What if I like the apartment and want to move forward in the rental process?

We can connect you with the leasing office and/or landowner for next steps.

What if I’m looking for an apartment outside of New York City?

We currently are only available in New York City, but be on the lookout for us in other cities in the near future!